Monday, January 10, 2011

Furniture Shopping Anyone?

For the longest time now, I've been wanting to go shopping for some new couches as the ones I currently have have lost firmness. I finally got the chance to do this one afternoon and I'm sad to say that my end result was more than disappointing- not necessarily because I couldn't find quite what I was looking for, but more so because the sales woman didn't seem eager enough to want to sell. Now, some might say that that's a good thing because a person contsantly trying to pitch you a sale and who doesn't leave you alone can be a little annoying. Yes, that is true, but I'd have to argue the opposite as well.

Call me weird, but I feel like an employee- in this case, sales associate, needs to show some kind of motivation when trying to help its potential customers. This doesn't necessarily mean that they should be a nuisance, but they should at least offer their input, if and when asked. For example, there I was, sitting in the furtniture store owner's officer, asking question after question and looking through what seemed like a hundred catalogs, and I was still getting the vague, unresponsive, maybe even casual, "well, it really depends on you/your taste/etc., etc." answer. I sat there with a dumbfounded, blank look on my face, proceeded to tell her what I liked and asked for her professional opinion. What exactly did I get in return? A "hmm...I really can't say" response. This was really frustrating so I told the lady I'd have to think about what I wanted more and left the store.

I may be making a bigger deal of this than I should, but I can't help but feel that this kind of service would turn anyone away. After all, you own a business because no one can be more knowledgeable about the product you sell moreso than you right? So, how does "I don't know" and "I really couldn't say" fly? Well, here's my theory. This type of service comes from the one store that will literally beat any price, and that pretty much means that as a bargain shopper, I am most likely going to go there when I've made my final decision to buy. The fact of the matter is that most people are looking for the best price and since this is so rare to find, you suck up what bothers you and deal with your dealt hand.

So, you may ask now, what exactly is the bottom line? Well, I guess there really isn't one!!

...just some rambling thoughts....

Until next time,
Yours Truly

2 comments:

  1. Let me ask you this question... Are you a bargain shopper or not? A bargain shopper knows what he/she wants goes in to haggle the living soul out of that employee. Why are retail stores such as Z-Gallery made ? One answer to that would be CUSTOMER SERVICE. Some people just dont want to walk through the streets of WESTERN or DOWNTOWN. By being in that situation you must be mentally ready and able to haggle through any type of personality obstacle.

    Yours Truly,

    Bargain Warrior

    ReplyDelete
  2. Bargain Warrior:

    I sure am a bargain shopper, and completely agree with what you're saying. Towards the end of the blog I mention that regardless of that employees failure to provide decent customer service, I'll probably wind up purchasing furniture from that store because they do in fact offer the best deals.

    Granted, the employees at Z-Gallerie are more inclined to provide excellent service. Irregardless, however, whether Western, or Downtown, the person wanting to make a sale, should show enough courtesy to do so, as opposed to lean against a desk and stare at you with a blank face.

    Bottom line: if they don't appear to care, or volunteer their help, it makes you want to shop elsewhere.

    ReplyDelete